We ship worldwide as much as possible. If we are unable to deliver your order due to world conditions or other reasons, we will contact you by registered e-mail.

shipping charge

You can see the specific shipping charge at the payment confirmation page.

Specific shipping charges can be found on the payment confirmation page.

Below is a list of countries available for delivery and an example of shipping charges.
In the unlikely event that an additional charge is necessary, we will contact you.

Asia / 3,000JPY
Hong Kong SAR, India, Indonesia, Cambodia, Singapore, Sri Lanka, Thailand, Nepal, Bangladesh, Pakistan, Philippines, Brunei, Bhutan, Vietnam, Malaysia, Myanmar, Maldives, Mongolia, Laos, Macau SAR, Taiwan, Korea

Europe / 4,550 JPY
Iceland, Ireland, Bulgaria, Croatia, Croatia, Estonia, Finland, France, Croatia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, Estonia, Netherlands, Austria, Greece, Ireland, France, Slovakia, Slovenia, Spain, Switzerland, Sweden, San Marino, Slovenia Belarus, Belgium, Portugal, Poland, Malta, Monaco, Latvia, Lithuania, Liechtenstein, Luxembourg, Romania, North Macedonia, Azerbaijan

South America and Africa / 6,500 JPY
Algeria, Uganda, Egypt, Ethiopia, Gabon, Ghana, Kenya, Cote d'Ivoire, Djibouti, Zimbabwe, Sudan, Senegal, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, Morocco, Mauritius, Rwanda, South Africa, Argentina, Uruguay, Ecuador, Colombia, Chile, Paraguay, Brazil, Venezuela, Peru

 

Taxes/Duties

Taxes/Duties are not calculated in our pricing, and you may be subject to these when the package reaches the country of your residence. Once a package has been picked up by the respective courier, any duties or taxes levied on the package upon arrival to the destination country will be the responsibility of the client who placed the order.

 

Global returns

we only accept the exchange of defective items, like having been torned or broken. We do not accept the refund of the decectives and customer requests for returns or exchanges. If you receive the defective product, please send an e-mail with your order number and pictures that shows defective point within 10 days after product’s arriving.

・E-mail : support@hatsutoki.com

On the unlikely occasion that one of our products is shipped to you with a defect or damage from the manufacturer, we will gladly pay shipping both ways to replace the product in question. This also applies for any incorrect item that we have shipped to you.